25%

150%

Herc Rentals app — light towers, all on

Beyond just browsing for construction gear, what does this platform actually solve for the user?

It acts as a command center for managing every piece of equipment and job sites, giving you total control from anywhere. You have real-time analytics, equipment utilization data, diagnostics, alerts.

It's a predictive management platform. It takes the chaos of a billion-dollar construction site and shrinks it down into an intuitive interface where you can rent, track, secure, and pay for everything easily.

What was your role in the team?

I was responsible for co-creating the visual direction, building the design system from scratch, designing and prototyping entire flows for complex features. I also handled presentations to very demanding stakeholders.

My main focus was the fleet management and tracking side of the platform (telematics), which was the most technically demanding and complex part of the product to design for.

Fleet utilization dashboardFleet management dashboardFleet management dashboard

Construction is not a beautiful world. How did you approach the UI?

We spent a lot of time finding the right balance between functionality and sleekness because the standards were high. But we also had to design for the reality of a job site. This platform was being used on tablets and phones in direct sunlight by stressed project managers.

In an interface full of data visualization, decoration wasn't an option. We stripped it back as much as possible while still feeling intentional and premium, obsessing over typography scale, color balance, and attention to detail to ensure everything was readable in those harsh conditions.

Herc Rentals app — light towers & diagnostics
Herc Rentals app — fleet management live map

What was the hardest design challenge?

It was the fleet management system, a live map where users track dozens of pieces of equipment on one screen. You've got trucks, lifts, and excavators, some moving, some idling, and some broken. On top of that we had geofences and job sites. It was a visual mess.

I was responsible for building that visual language from scratch. I started with shapes for categories and specific colors for equipment status. I also built the clustering logic to handle the cognitive load of multiple elements in the map, creating all the rules and logic so the devs could build something that actually worked. It took a lot of testing, but we turned a chaotic map into a precision tool.

Fleet map with a tracked truck
Herc Rentals app — new geofence
Herc Rentals app — unlocking equipment
Herc Rentals app — manage your fleet with ease

150% adoption growth in 12 months. Do you take credit for that?

I believe our design played a fundamental part. When clients saw the demos, they could instantly see that the platform was easy to use and extremely useful.

We didn't just build a platform, we built a tool that sales teams were proud to demo and customers actually wanted to use every day.

Looking back, what would you do differently?

If I were designing this today, I would push much harder for the system to be color-blind proof.

At the time, I tried really hard to come up with a system that used both color and text so the user didn't have to rely only on color to understand machine states, but the client decided not to focus on that.

What did you learn?

1
Learning by doing is the best way. Building a design system from scratch for the first time is challenging. Getting the structure right, how to organise files, how to build components that actually scale. You only learn what works by getting it wrong first and fixing it.
2
Hierarchy is not just size or weight. Typography scales help in complex interfaces, but more sizes and weights doesn't mean more clarity. It could mean, more cognitive load. Sometimes a title should be smaller than its content. It depends on the message and what the section is actually about. Hierarchy is content dependent.
3
Data visualisation accessibility is hard. I studied accessible colour palettes for colour blindness carefully and ended up with something technically correct but visually confusing for everyone else. I was solving for a minority of users at the expense of the majority. The decision was to keep colours close to what users in this context already recognise as meaningful. I felt this as a failure, not being able to find a inclusive solution on time.

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